Noddle Service Update Following TalkTalk Cyber-Attack

As a credit monitoring service Noddle provides customers a safe and secure way to access their credit report and credit score free for life with no hidden charges. As well as being able to manage your financial circumstances regularly checking your credit report allows you to monitor your accounts and information in order to spot potential signs of fraudulent activity and reduce the risk of identity fraud.

In light of the recent cyber-attack on the TalkTalk website we have partnered with TalkTalk to provide their customers a voucher code for 12 months free Noddle Alerts. This will help customers protect against identity theft with credit monitoring alerts.

https://help2.talktalk.co.uk/noddlealerts

Website speed and accessibility

We are aware that this weekend some people had difficulty signing up to Noddle. We have seen a huge surge in traffic following the TalkTalk issue which slowed down our service making it harder for some people to access our site. We apologise for any inconvenience this may have caused. Some customers are still experiencing intermittent problems, if this is you please try again later.

What do TalkTalk customers get from Noddle?

If you are a TalkTalk customer you will be provided with a voucher code that will entitle you to 12 months free Noddle Alerts, worth £20 per year, as well as the standard free for life credit report and score. With Noddle Alerts you will:

  • get email notification every time there is a significant change to your Callcredit credit report (like new credit accounts being opened)
  • get monthly email notification to reassure you if there have been no changes to your Callcredit credit report

You will not be charged for this service and at the end of the free 12 months the product will be removed, not renewed automatically. You will not be charged/signed up for future products unless you wish to do so.

But isn’t Noddle already free?

Yes, the credit report and score that Noddle provides is free for life. Noddle Alerts, a premium product worth £20, is being offered to TalkTalk customers free of charge for 12 months.

Using the TalkTalk Noddle Alerts code

We understand that there has been some uncertainty about how to use the TalkTalk Alerts code:

  • In order activate the TalkTalk code, customers need to first sign-up for the free-for-life Noddle Credit Report and Credit Score service;
  • Then upgrade to Noddle Alerts via the ‘Fraud protection’ page and click ‘Get Noddle Alerts Now’;
  • Once on the payment page tick all three boxes listed, enter the code and click ‘Apply’;
  • The price will change to £0.00. Please proceed by clicking ‘Get Product for Free’.

Why does Noddle need my credit card details?

We never compromise on the security of our customers’ data therefore to ensure we are offering customers the utmost security and to pass the identity verification process we require your credit details during the sign up process. This is to help guarantee we are only showing your data to you and no one else. We do not store these card details on our systems and they are not used for anything else nor do we share your card details with any third parties.

Is Noddle genuinely free?

The Noddle credit report and score service is genuinely 100% free, forever. You will only ever be asked to make a payment should you consciously decide to purchase one of our premium paid for services, Noddle Alerts, Noddle Web Watch, Noddle Improve or the bundles.

We will be updating this regularly over the next few days.